Tag: #audience

How to foster advocates and loyalists?

Generally, people are more inclined to engage with brands that are truly invested to improve social issues. They establish a meaningful connection when the brand’s voice provokes a conversation, signals ethical standards or involves their audience into cause activism. According to the 2017 Edelman Earned Brand Study: ” fifty-seven percent of consumers around the world will buy or boycott a brand solely because of its position on a social or political issue”. This means that a brand can prompt haters or possibly  harness advocates by manifesting a point of view, taking a political stand or starting a dialogue.

For that reason, tapping into the subconscious of belief-driven audience, fosters loyalists.  On that account, how to connect in a meaningful way?  By creating:

  • Personal and relatable contents
  • Provoking a conversation
  • Activating sustainable solutions
  • Engaging your audience to shape the social movement

Remarkably, each and every referenced approach that offers “empathy”, will be rewarded by consumers.

“People don’t always remember what you say or even what you do, but they always remember how you made them feel.” Maya Angelou

Be mindful and remember that Homo Sapiens appreciate being understood. For that matter, recognize the hurt, the desire, the need or the joy. Get to know your audience, send the message that “you get them” and initiate a memorable bonding. Your platform as an individual, profit or non-profit entity is not solely about growing your brand but how to make a difference.

Consider the shaping elements of a good storytelling as a starting point:

  • What: is the topic, what has happened or will happen: be clear, focused and unveil the matter. Be attentive, the spotlight should be on the issue not on your brand but your shared values.
  • Who: has been affected
  • Why: are you taking a stand: acknowledge the importance of the topic and the impact. Avoid mixed messages. Ask open ended questions.
  • How: can you as a brand and belief-driven audience feed the beast, get involved and have an impact. How to convey your message: contextually or visually based?
  • When: the development speed of a news, an issue or a talking point is critical in your communication
  • Where: does your audience absorb information?

The underlying emotion of empathy rooted in your brand’s voice and taking a position in life, strengthens your authority.  Individuals with great personal branding such as Tony Robbins interact with their audience with stirring personal stories and the ability to understand their feelings. Brands such as Procter & Gamble, UNICEF tackling social issues or J. Crew blog post “How to get (and dress for) the job you want” are all about making life better for others.

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Procter & Gamble’s thought provoking ad called “The Talk”, acknowledges biases and the challenges that black community experience as parents.

Or “thank you Mom, Winter Olympics 2018” video:

Unicef’s campaign, “It’s on all of us to stand up and speak out to #ENDviolence against children. Recognize it. Report it”, deeply disturbs and propels you to act upon.

3 Key Elements Of Brand Storytelling

Why do you need a brand story:

Personal or corporate brand storytelling is about being remembered, motivating favourable action, engaging investors or changing perceptions. Simply, communicating your vision through a story allows your audience to be inspired, gain clarity and act with focus. For instance, in an investor relations meeting, by adapting your strategy to a story, you get rid of the complexity of the data which investors can surely find from other sources or lose focus during a presentation. The same applies in personal branding. Your audience will be motivated to engage and support your goal merely because you have made an impression and they will remember you.  In whatever capacity, your brand story should remove inconsistency and unreliability.

How to improve your brand storytelling:

To get you started, pay attention to the 3 critical elements to create an effective story.

Message/story: Be wary of the decisive factors in particular the order of your narrative, predisposed outlook of your audience, the appeal and whether the account is clear vs suggested. Recognize the emotions of your audience so that you can organize the flow of your story. For instance in an hostile environment, an impartial approach by giving both sides of the issue encourages active listening. Or, if your goal is to change opinion, painting a rosy & speculative picture is boring and slanted. Yet, introducing antagonists specially dark emotions such as fear to more promising sentiments such as hope and compassion gets people behind you.

You: Your audience will start processing your message in view of the fact that you are knowledgeable, trustworthy,  likable such as being a good listener or having a good sense of humour, your poise & neat appearance. Observance of these elements kindles change of perception. Be an expert, know your facts and avoid sluggish tempo when you talk.

Audience: Learn about their primary stance, explore whether they are motivated to accept, their intellectual capacity, their disposition and how much they feel confident about their capabilities. Providing that you are aiming to start an acceptance process and  bring about action. People are more inclined to persuasion when the message is clear and intelligibly simple.

In order to stand out from the crowd, form an identity that helps your audience see your differentiation & your accurate point of view. For the most part, zoom in on the future, be clear as what lies ahead and describe your vision. Just like in stock market, people invest in future rather than in the past.