Tag: #narrative

Interest, Empathy & Resilience- Winning Skills for an Effective Communication

Good communication is not to impress but to discover possibilities, to gain advocates, to improve life for others, to resolve issues, to be heard and most importantly to be understood. Whether the communication is through mass media, face-to-face verbal or non-verbal, the challenge is how to breathe friendly, skilled, knowledge-based and mindful basics into your dialogue.
There are many factors that influence the outcome of our communication still our attitude will determine the course of the interaction. The dynamic approach to cultivate sentiments of compassion, curiosity and remain flexible will support our content and intention. With this view in mind, the pitfalls of communicating across cultures, businesses or interpersonal relations can be avoided by tweaking our style of communication based on the following tips:

Be interested

From your non-verbal cues such as eye contact, posture, or position of your arms to keep track of the conversation, the critical element is to be attentive. By asking relevant questions, replacing unnecessary conversation fillers like “um”, “er”,… with pause to think and respond are the effective way to engage your listeners and show your interest. Make sure to avoid personal judgements and allow people to finish their sentences.

Dale Carnegie meeting Spencer Trace - Getty Image
Dale Carnegie meeting Spencer Trace – Getty Image

Have Empathy

Empathy is not about agreement, is the ability to pass through emotions, threats and  complexities with confidence and awareness. Nurturing our mirror neurons by observing and being mindful of people’s emotional experiences, builds trust and effectively improves your dialogue.

Barack Obama’s speech in 2013 to the People of Northern Ireland, embodies hope and empathy to sustain union:

“Ultimately, peace is just not about politics. It’s about attitudes; about a sense of empathy; about breaking down the divisions that we create for ourselves in our own minds and our own hearts that don’t exist in any objective reality, but that we carry with us generation after generation. And I know, because America, we, too, have had to work hard over the decades, slowly, gradually, sometimes painfully, in fits and starts, to keep perfecting our union.”

The first step is to listen empathetically. This means listening with the intention to understand. By doing so, the receiver establishes a positive climate for the speaker to open up. Repeat what has been said with the same words and summarize in you own way to make the speaker aware that you have understood what is the issue or the story. It is a great moment when we stop judging, probing or interpreting someone else’s experiences and motives.

Barack Obama Visit to Ireland - White House Image
Barack Obama Visit to Ireland – White House Image

Be Resilient

A resilient communication process is an approach to evaluate a situation or crisis by breathing normality to the interaction, validating the negative feelings and focusing on positive course of action. Clearly, spearheading constant optimism is ineffective without use of alternative logic. Broadly speaking, resilience in crisis management is when optimism and a narrative to make sense of the situation serve as the roadmap to develop and maintain a good communication. Importantly, resilience develops when the focus is on the communication process rather than examining individuals or entities to refrain from the unnecessary and unwarranted assumptions.

Winston Churchill’s war speeches are great examples of acknowledging the reality and drawing a vivid picture with hope. Here is an excerpt of his speech “I have nothing to offer but blood, toil, tears and sweat.” May 1940 at the House of Commons.

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs—Victory in spite of all terror—Victory, however long and hard the road may be, for without victory there is no survival. 

Resilience depends on confidence and optimism. People do not all react the same way or every situation is dire, still a resilient communication helps to keep things in perspective. The capacity to be realistic, maintaining a positive outlook and developing a narrative to cope with the unwanted situation is called resilience. We should all remember that resilience is an obligation not only to self but to community at large.

Winston Churchill - Image from Winston Churchill Org.
Winston Churchill – Image from Winston Churchill Org.

 

Featured Image by:  GERRY ELLIS, MINDEN PICTURES – National Geography

 

Jen Mann – Relationships & Emotions

Jen Mann is a Canadian artist who explores how relationships form and develop. She delves into “self “concept, the realization of being a separate entity and how our shared experiences whether in the form of harmony or conflict, condition our ways of life.

Fireworks by Jen Mann
Fireworks by Jen Mann

Her compositions manifest the prevalent social trends in digital narratives with incredible hues. The unnatural colours that embody her work relate to her storylines and formulate into strong emotions.

PLZ
PLZ ❤ Me – Jen MannJen Mann

She tackles the existential questions by taking a satirical, intellectual and honest approach to our conventional values.

Emoji - Jen Mann
Emoji – Jen Mann
Venus - Men are from Mars Women are from Venus
Venus – Men are from Mars Women are from Venus
Wet Dreams - Jen Mann
Wet Dreams – Jen Mann

The concept of real or constructed self identity is portrayed in her creations to make us aware of our cultural attitude towards individualism. She is her own muse and captures her identity in different conditions by being conscious of her interrelationships with self, others and her environment.

I don't feel blue, I feel delft blue - Jen Mann
I don’t feel blue, I feel delft blue – Jen Mann

 

Single Tear - Jen Mann
Single Tear – Jen Mann
The Facade - Jen Mann
The Facade – Jen Mann
The side I don't see - Jen Mann
The side I don’t see – Jen Mann

 

Jen Mann’s contact: http://www.jenmann.com/info

 

3 Key Elements Of Brand Storytelling

Why do you need a brand story:

Personal or corporate brand storytelling is about being remembered, motivating favourable action, engaging investors or changing perceptions. Simply, communicating your vision through a story allows your audience to be inspired, gain clarity and act with focus. For instance, in an investor relations meeting, by adapting your strategy to a story, you get rid of the complexity of the data which investors can surely find from other sources or lose focus during a presentation. The same applies in personal branding. Your audience will be motivated to engage and support your goal merely because you have made an impression and they will remember you.  In whatever capacity, your brand story should remove inconsistency and unreliability.

How to improve your brand storytelling:

To get you started, pay attention to the 3 critical elements to create an effective story.

Message/story: Be wary of the decisive factors in particular the order of your narrative, predisposed outlook of your audience, the appeal and whether the account is clear vs suggested. Recognize the emotions of your audience so that you can organize the flow of your story. For instance in an hostile environment, an impartial approach by giving both sides of the issue encourages active listening. Or, if your goal is to change opinion, painting a rosy & speculative picture is boring and slanted. Yet, introducing antagonists specially dark emotions such as fear to more promising sentiments such as hope and compassion gets people behind you.

You: Your audience will start processing your message in view of the fact that you are knowledgeable, trustworthy,  likable such as being a good listener or having a good sense of humour, your poise & neat appearance. Observance of these elements kindles change of perception. Be an expert, know your facts and avoid sluggish tempo when you talk.

Audience: Learn about their primary stance, explore whether they are motivated to accept, their intellectual capacity, their disposition and how much they feel confident about their capabilities. Providing that you are aiming to start an acceptance process and  bring about action. People are more inclined to persuasion when the message is clear and intelligibly simple.

In order to stand out from the crowd, form an identity that helps your audience see your differentiation & your accurate point of view. For the most part, zoom in on the future, be clear as what lies ahead and describe your vision. Just like in stock market, people invest in future rather than in the past.

Five tips: For an Effective Awareness Campaign

How to run an effective awareness campaign? Regardless of the industry, your message whether rewarding or penalizing is to motivate your audience. The overarching goal of your communication strategy from achieving a social mission to other end of the spectrum increasing investor’s wealth, depends on your narrative.

From Prehistoric caveman to present day, we all have the need to connect, entertain or educate through storytelling. True, the means to disseminate stories have evolved and we have many options to connect with our audience, thanks to technology advances. However, the important element of your story is to bind your vision to the expectations, emotions or aspirations of your listeners.

Here are 5 tactics to incorporate in your storytelling initiatives:

  • Clearly define the problem, the resolution and recognize the style suitable to unify the audience’s mind.  Whether you are gushing hope or change, meaningful and authoritative communication will mobilize support.
  • Convey your story in a non-linear way to prevent passive consumption. By creating  a coordinated multi-media narratives, you nudge your audience to enthusiastically share. Tying up your content across multiple platforms, reinforces your message and the story takes a life of it’s own.
  • Repetition is effective due to the fact that it sways attitudes and fuels engagement. Delivering key messages in different context and multiple times, granted, will be received, will become familiar and gain traction.
  • Show people the roadmap or specify a timeline whether to prompt a one time action or spur a change in sentiment/preference.
  • Create a conceivable image and allow the audience to experience and exceed their expectations instead of introducing an Utopia leading to disappointment.
  • The manner you communicate your story is of the utmost importance. Creating a powerful narrative by producing a video, use of imagery combined with music amplifies key messages, persuades and makes it memorable to your consumers.